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Quarantine Notice

  • NBAStore.com.ph continues to operate but delivery times may take longer than usual due to the current quarantine restrictions. Thank you for your patience.
  • if the shipping location is within Metro Manila it should arrive within 4 days and for provincial orders, 9 days. HOWEVER, we cannot assure you that delivery will fall within those lead times. Please expect delays in fulfillment due to the current quarantine restrictions and circumstances out of our control. Thank you for your patience.
  • Please make sure that the shipping address is accessible by couriers during quarantine restrictions. Do not use delivery addresses for buildings/areas that are closed due to the current quarantine restrictions. Please check with your local government units for more details on closures and restrictions.
  • If you have any concerns regarding your delivery or would like to change the delivery address of an item that is newly ordered, please do not hesitate to send us an email at hello@nbastore.com.ph. We will try to accommodate your requests as much as we can.

 

Order Support

How do I order online?

  • Start shopping by browsing through the catalog and clicking on a product to be redirected to its page for more details.
  • Product details, additional photos, and sizing options can be found on the product page. Click the “Size” button to see the available sizes of the selected product and input the desired quantity for ordering. You can also change the quantity of your order from this page. Once you’ve decided on a size, click on "Add to Cart" button to add it to your shopping cart.
  • To view and edit the items inside the cart, click the shopping cart icon seen in the upper right corner of the page.
  • By clicking the "Proceed to Checkout" button, you will be transferred to the Checkout page where you’ll be required to input your contact details and delivery information.
  • Delivery details, shipping methods, payment methods and the order summary can be seen on this page. Customer details including the shipping address will be required to be filled up in the Checkout page to place and order.
  • Review all inputted details. Once done, click “Place Order” to complete the order.
  • Once the order has been placed, an invoice consisting of the order details and delivery schedule/tracking number will be sent to the inputted email address.  

 

Which payment methods does NBAStore.com.ph accept?

  • Cash on delivery
  • Via PayMaya:
    • Credit cards (Mastercard/Visa)
    • PayMaya wallet
  • Via DragonPay:
    • GCash
    • BPI BanKo
    • OVER-THE-COUNTER PAYMENTS through BDO, ChinaBank, PNB, RCBC, Unionbank, UCPB, Security Bank, PS Bank, Eastwest Bank, MetroBank, BPI, Landbank, AUB, Robinsons Bank, Bayad Center, Cebuana Lhuillier, LBC, M. Lhuillier, ecPay, SM Dept Store, SM Supermarket/Savemore, Robinsons Dept Store, PNB Remit, CashU
    • ATM PAYMENTS through BDO, ChinaBank, PNB, RCBC, Unionbank, UCPB, Security Bank, PS Bank
    • ONLINE BANK PAYMENTS through Eastwest Bank, MetroBank, BPI, Landbank, AUB, PSBank
    • ONLINE PAYMENTS through PayPal

For any concerns or assistance regarding using credit cards or PayMaya wallet, please direct your questions to PayMaya by e-mailing support@paymaya.com.

For any concerns or assistance regarding using any payment method coursed through DragonPay (including GCash), please direct your questions to DragonPay by visiting https://help.dragonpay.ph/ and creating a ticket.

 

Shipping Policy

How do you ship your orders?
The shipping courier varies depending on the shipping location. NBASTORE.COM.PH’s fulfillment partner, aCommerce uses a variety of couriers, namely aCommerce PH, Logistikus, Inc. and Del Asia for deliveries within Metro Manila, and 2GO and LBC for provincial deliveries.

Where do you ship your items to?
NBASTORE.COM.PH can ship almost anywhere nationwide via different couriers.

What are your shipping rates?
Shipping rates vary depending on the number of items as well as the shipping location. Shipping costs can be seen when checking out.

How long will it take for my order to arrive?
The shipping time for an order depends on the shipping address and the items ordered. Generally, if the shipping location is within Metro Manila it will arrive within 4 days and for provincial orders, 7 days. Please allot up to 9 days for outer islands and remote areas.

Quarantine Notice on Shipping

  • We cannot give you an exact date. Please expect delays in fulfillment due to the current quarantine restrictions and circumstances out of our control. Thank you for your patience.

How do I track my order?
A tracking number will be provided via email or SMS once the order has been dispatched to the courier.

Status of orders can be checked by accessing this link: https://tracking.acommerce.asia/nbaph. NBASTORE.COM.PH will store a record of your transactions for a minimum of one year.

How do I qualify for free shipping?
Orders must amount to a total of PHP 5,000 or more to avail of the free shipping nationwide. This will be automatically applied upon checkout.

 

Sales, Returns, and Exchange Policies

How do I order online?

  • All items sold on NBASTORE.COM.PH go through quality control procedures. Every item is thoroughly inspected before, and all goods are shipped fully insured in case of loss or damage.
  • Items returned to NBASTORE.COM.PH will be processed within 7-10 business days from the time the package is received by the aCommerce warehouse. A dated sales invoice is required to process the claim. Sales Invoice must include valid date, name or style number of product and purchase price.
  • Upon completion of the inspection process, a NBASTORE.COM.PH representative will provide the results of the product claim through mobile and/or email.

 

Guidelines for Product Returns for Material and Workmanship Flaw

  • Any product returned must have been purchased from NBASTORE.COM.PH only.
  • It is recommended to insure the return shipment as the customer is under a duty to take reasonable care of the goods and will be liable for damage to them until aCommerce receives the package. In case of dispute, it is also recommended for the customer to retain proof of sending.
  • A dated sales invoice must be returned with the product claim to receive inspection.
  • Returns do not include shipping postage. If order is refused, the customer will be charged for all shipping, delivery and storage incurred.
  • All returned merchandise must be in original condition.
  • No Counterfeit Products.
  • Nike+ Basketball, Nike+ Training and Adidas miCoach enabled footwear and electronics have a specific written warranty and return policy. Please review these details for proper assistance.

If the product claim is approved, a product replacement (same or comparable style) OR a Store Credit voucher for use at NBASTORE.COM.PH only at the sole discretion of NBA Store Philippines will be issued. Product replacement OR Store Credit voucher will be delivered within 7 working days from the time the customer has been contacted by a NBASTORE.COM.PH representative.

The following will NOT be accepted:

  • Any footwear returns that arrive more than 2 years after the manufacturing date (found on the tag inside of the shoe) will be returned without inspection
    Products NBA Store Philippines determines in its sole discretion to be free of any material or workmanship flaws
  • Products evidencing excessive wear, misuse or alteration
  • Products that do not have an accompanying dated sales invoice
  • Salesman samples or Promotional products
  • Product with the labels removed
  • Discounted Products

 

Inspections and Store Credit Redemption

  • If the product is deemed to have a material or manufacturing flaw, Store Credit voucher for the suggested retail value of that product will be issued, to be used at NBASTORE.COM.PH only.
  • Products that DO NOT pass NBA Store Philippines’ inspection process will either be returned to the customer with an explanation, or donated to Nike's Reuse-A-Shoe program (determined by the consumer when the claim is set up). For the safety of the employees, original shipping boxes and other packaging materials will be recycled and not reused on returned products.
  • Denied product that is returned back to NBA Store Philippines under a new product claim will be recycled without compensation.
  • If a Store Credit is issued, the returned items will be recycled.
  • Store Credit may be redeemed through NBASTORE.COM.PH only.
  • Store Credit is nontransferable and are not redeemable for cash.
  • Store Credit cannot be used to purchase NBA Store Philippines Gift Cards.
  • Store Credit value will equal NBASTORE.COM.PH’s suggested retail price of the item/s returned.
  • Upon Store Credit redemption, the order total will include the price of the product(s), any applicable sales tax, and shipping charges. If the order total exceeds the voucher amount, the remaining balance must be paid for by cash or credit card or any online payment gateway.
  • NBA Store Philippines reserves the right to suspend or cancel any issued Store Credit vouchers that are associated with a violation of its policies.
  • NBA Store Philippines reserves the right to refuse, cancel or hold for review vouchers and orders for suspected fraud, or for vouchers mistakenly issued in an incorrect denomination. In addition, NBA Store Philippines reserves the right to void any Store Credit Vouchers and/or recycle products associated with previous fraudulent or abuse of the claim process.
  • NBA Store Philippines is not responsible for lost or stolen product that has been denied and returned to the customer.

 

Webstore Guidelines for Product Exchanges and Returns

  • Any product returned for exchange or for refund must have been purchased from the NBASTORE.COM.PH Web Store.
    Items may be exchanged within seven days from the time the product was delivered.
  • Items may be exchanged with other items for sale within NBASTORE.COM.PH only.
  • The shipping fee for the original item will not be refunded and the shipping fees for the new item and the item to be exchanged will be shouldered by the buyer.
  • It is recommended to insure the return shipment as the customer is under a duty to take reasonable care of the goods and will be liable for damage to them until aCommerce receives the package. In case of dispute, it is also recommended for the customer to retain proof of sending.
  • A dated sales invoice must be returned with the product.
  • All merchandise must be unopened and in original condition.
  • All merchandise must be returned in the condition they were received and in original packaging.
  • Items may also be refunded within seven days but the original shipping fee will not be refunded and the shipping fee for the returned item will be shouldered by the buyer. Furthermore, a restocking fee of 20% of the item's value will be charged to the buyer.

 

Policy for Product Exchanges and Refunds

  • Items should be returned unused, and with all NBASTORE.COM.PH and designer garment tags still attached. Returns that are damaged or soiled may not be accepted and may be sent back to the customer and/or a refund refused.
  • Where provided, any designer packaging such as authenticity cards, hang tags, dust bags should be included with the return.
  • All items returned should have a sales invoice to ease the process. Unidentified returns may be returned to the sender.
  • Defective or damaged items will be replaced by NBASTORE.COM.PH without any further cost to the buyer. NBASTORE.COM.PH will evaluate each case to certify that the items in question are truly defective.
  • Items that were bought on Sale or any form of promotional discount cannot be returned nor exchanged.

 

Can I exchange an item for a different item?
Items may be exchanged within seven days of the receipt of the item with other items for sale in NBASTORE.COM.PH. The shipping fee for the original item will not be refunded and the shipping fees for the new item and the item to be exchanged will be shouldered by the buyer.

Can I return items bought on Sale?
Unfortunately, items bought on Sale cannot be returned nor exchanged.

When will I receive a refund for returned items?
Processing of the refund may take 1 to 2 weeks from the time the item being returned is received by aCommerce. The original shipping fee will not be refunded and the shipping fee for the item to be returned to aCommerce will be shouldered by the buyer.