Return Policy

Last updated March 2022

Sales, Returns, and Exchange Policies

All items sold on NBASTORE.COM.PH go through quality control procedures. Every item is thoroughly inspected before, and all goods are shipped fully insured in case of loss or damage.
NBASTORE.COM.PH offers our customers the option to return certain products within seven (7) days from the time the product was delivered. Certain products are nonreturnable (including, but not limited to, discounted items, undergarments, socks and other items listed as not returnable.)
Items returned to NBASTORE.COM.PH will be processed within 7-10 business days from the time the package is received by the NBA warehouse. A dated sales invoice is required to process the claim. Sales Invoice must include valid date, name or style number of product and purchase price.
Upon completion of the inspection process, a NBASTORE.COM.PH representative will provide the results of the product claim through mobile and/or email.
Items purchased using gift vouchers are not applicable for return or exchange unless items have factory defects.

Can I exchange an item for a different item?
Items may be exchanged within seven days of the receipt of the item with other items for sale in NBASTORE.COM.PH. The shipping fee for the original item will not be refunded and the shipping fees for the new item and the item to be exchanged will be shouldered by the buyer.

How do I return/exchange an item?

Returns and exchanges must be requested within 7 days of receiving the item.
Make the return/exchange request through our customer service team by emailing hello@nbastore.com.ph with the complete item details (Name, email used for the order, order number, item, photos of the item). Customer may be asked for more photos of the item.
Customer must keep the original invoice and original packaging and tags of the item completely intact. For example, if the item is a jersey, the Nike apparel transparent plastic bag must be kept intact, as well as all the tags.
Once approved for a return/exchange, customer service will inform the customer steps on how to return the item. Method and costs associated with the return and exchange depends on the reason for return/exchange.

Can I return items bought on Sale?
Unfortunately, items bought on sale or any discount cannot be returned nor exchanged.

Once my item is returned and inspected and approved by the warehouse team, will I get refund via store credit or cash/credit card?

Eligible for cash / credit card credit - If an item has factory defects (such as sewing defects), if the wrong item was given
Eligible for store credit - Change of size, change of mind

When will I receive a refund for returned items?
Processing of the refund may take 1 to 2 weeks from the time the item being returned is received by the NBA Warehouse. The original shipping fee will not be refunded and the shipping fee for the item to be returned to the NBA Warehouse will be shouldered by the buyer.

Guidelines for Product Returns for Material and Workmanship Flaw

Any product returned must have been purchased from NBASTORE.COM.PH only.
It is recommended to insure the return shipment as the customer is under a duty to take reasonable care of the goods and will be liable for damage to them until the NBA Warehouse receives the package. In case of dispute, it is also recommended for the customer to retain proof of sending.
A dated sales invoice must be returned with the product claim to receive inspection. Product must have the original packaging included (such as Nike transparent apparel bag, Nike shoebox) as well.
Returns do not include shipping postage. If order is refused, the customer will be charged for all shipping, delivery and storage incurred.
All returned merchandise must be in original condition.
No Counterfeit Products.
Nike+ Basketball, Nike+ Training and Adidas miCoach enabled footwear and electronics have a specific written warranty and return policy. Please review these details for proper assistance.

If the product claim is approved, a product replacement (same or comparable style) OR a Store Credit voucher for use at NBASTORE.COM.PH only at the sole discretion of NBA Store Philippines will be issued. Product replacement OR Store Credit voucher will be delivered within 7 working days from the time the customer has been contacted by a NBASTORE.COM.PH representative.

The following, but not limited to will NOT be accepted for return:

Products NBA Store Philippines determines in its sole discretion to be free of any material or workmanship flaws
Products evidencing excessive wear, misuse or alteration
Products that do not have an accompanying dated sales invoice
Products without the original packaging (such as Nike transparent apparel bag, Nike shoebox, etc.)
Salesman samples or Promotional products
Product with the labels and tags removed
Discounted Products

Inspections and Store Credit Redemption

If the product is deemed to have a material or manufacturing flaw, Store Credit voucher for the suggested retail value of that product will be issued, to be used at NBASTORE.COM.PH only.
Products that DO NOT pass NBA Store Philippines’ inspection process will either be returned to the customer with an explanation, or donated to Nike's Reuse-A-Shoe program (if ever this is an option).
Denied product that is returned back to NBA Store Philippines under a new product claim will be recycled without compensation.
If a Store Credit is issued, the returned items will be recycled.
Store Credit may be redeemed through NBASTORE.COM.PH only.
Store Credit is nontransferable and are not redeemable for cash.
Store Credit cannot be used to purchase NBA Store Philippines Gift Cards.
Store Credit value will equal NBASTORE.COM.PH’s suggested retail price / discounted price of the item/s returned.
Upon Store Credit redemption, the order total will include the price of the product(s), any applicable sales tax, and shipping charges. If the order total exceeds the voucher amount, the remaining balance must be paid for by cash or credit card or any online payment gateway.
NBA Store Philippines reserves the right to suspend or cancel any issued Store Credit vouchers that are associated with a violation of its policies.
NBA Store Philippines reserves the right to refuse, cancel or hold for review vouchers and orders for suspected fraud, or for vouchers mistakenly issued in an incorrect denomination. In addition, NBA Store Philippines reserves the right to void any Store Credit Vouchers and/or recycle products associated with previous fraudulent or abuse of the claim process.
NBA Store Philippines is not responsible for lost or stolen product that has been denied and returned to the customer.

Webstore Guidelines for Product Exchanges and Returns

Any product returned for exchange or for refund must have been purchased from the NBASTORE.COM.PH Web Store.
Items may be exchanged within seven days from the time the product was delivered.
Items may be exchanged with other items for sale within NBASTORE.COM.PH only.
The shipping fee for the original item will not be refunded and the shipping fees for the new item and the item to be exchanged will be shouldered by the buyer.
It is recommended to insure the return shipment as the customer is under a duty to take reasonable care of the goods and will be liable for damage to them until the NBA Warehouse receives the package. In case of dispute, it is also recommended for the customer to retain proof of sending.
A dated sales invoice must be returned with the product.
All merchandise must be unopened and in original condition.
All merchandise must be returned in the condition they were received and in original packaging.
Items may also be refunded within seven days but the original shipping fee will not be refunded and the shipping fee for the returned item will be shouldered by the buyer.

Policy for Product Exchanges and Refunds