Return Policy

Last Updated: August 2026

All items sold on NBASTORE.COM.PH undergo strict quality control procedures. Every product is thoroughly inspected prior to dispatch, and all packages are shipped fully insured against loss or damage. We aim to ensure total satisfaction with your NBA merchandise.

Core Policy Overview

Guidelines for Product Exchanges and Returns

Return Window: Within 7 Days of Delivery

• Exchange requests due to change of size for items purchased through NBASTORE.COM.PH are eligible for return within seven (7) calendar days from the date of delivery.

• All orders returned due to size changes are valid for product replacement or store credit voucher only. Cash or credit card refunds will not be issued for size preference changes.

• Returns due to change of size preference will only be accommodated once per transaction. Succeeding size exchange requests for the same order will be denied.

• Once a return/exchange claim is approved by our team, customers have seven (7) days to ship back the product. Failure to send the item within this timeframe will void the claim.

• All items must be in resalable condition: unused, unworn, unwashed, with original designer garment tags, authenticity cards, hang tags, and packaging (e.g., Nike transparent apparel bags, shoeboxes) completely intact.

Return Window: After 7 Days 

• Returns requested after the 7-day period will only be entertained for genuine factory or material defects. Change of size requests will no longer be accepted.

• Defective Lifestyle Footwear: Valid for return for up to thirty (30) days from purchase.

• Defective Performance Footwear: Valid for return for up to forty-five (45) days from purchase.

Guidelines for Product Returns for Material & Workmanship Flaws

The following specific rules apply to all product returns submitted under material or workmanship flaw claims:

• Proof of Purchase & Original Packaging: Any product to be returned must have been purchased from NBASTORE.COM.PH only. A dated sales invoice must be presented/returned with the product claim to undergo inspection. Products must also include all original packaging (such as Nike transparent apparel bags, Nike shoeboxes, etc.).

• Return Shipping Liability & Insurance: Returns do not include shipping postage. It is recommended to insure the return shipment, as the customer is under a duty to take reasonable care of the goods and will be liable for any damage to them until the NBA Warehouse receives the package. In case of dispute, customers are strongly advised to retain proof of sending.

• Refused Deliveries & Incurred Costs: If an order or return delivery is refused, the customer will be charged for all shipping, redelivery, and storage costs incurred.

• Original Condition & Counterfeit Policy: All returned merchandise must be in original, unaltered condition. Counterfeit products or items not originating from NBASTORE.COM.PH will not be accepted.

• Smart Tech & Electronics Warranties: Nike+ Basketball, Nike+ Training, and Adidas miCoach enabled footwear and electronics carry specific written warranty and return policy details. Please review these specific details for proper assistance.

• Approved Flaw Claims & Fulfillment: If the product claim is approved, a product replacement (same or comparable style) or a Store Credit voucher for use at NBASTORE.COM.PH only will be issued at the sole discretion of NBA Store Philippines. Product replacements or Store Credit vouchers will be sent within seven (7) working days from the time the customer has been contacted by an NBASTORE.COM.PH representative.

Non-Returnable & Excluded Items

In accordance with DTI guidelines, hygiene standard rules, and brand policies, the following will NOT be accepted for return or exchange:

• No Flaws Found: Products NBA Store Philippines determines in its sole discretion to be free of any material or workmanship flaws.

• Wear & Misuse: Products evidencing excessive wear, misuse, or alteration.

• Missing Invoices or Packaging: Products that do not have an accompanying dated sales invoice, or products without original packaging (such as Nike transparent apparel bags, Nike shoeboxes, etc.).

• Labels Removed: Products with manufacturer or designer labels removed.

• Promotional & Discounted Goods: Salesman samples, promotional products, and discounted products / items bought on sale.

• Hygiene & Personal Care Items: Socks, compression sleeves, undergarments, boxers, towels, headbands, and hair accessories.

Step-by-Step Return Process

1. Submit a Claim Email: Contact our support team at hello@nbastore.com.ph within the eligible return period. Include:

• Full Customer Name & Order Number

• Name and Style/SKU of the item

• Specific reason for return/exchange

• Clear photos of the product, tags, original packaging, and sales invoice

2. Receive Inspection Approval & Instructions: Our customer support team will evaluate your photos and provide return authorization alongside warehouse shipping instructions.

3. Pack & Ship the Product: Securely pack the unused item along with its dated Sales Invoice and complete original packaging. We advise using a courier service with shipment tracking and insurance.

4. Warehouse Inspection & Resolution: Once received, our warehouse team will complete physical inspection within 7–10 business days and issue your product replacement, store credit, or refund.

Store Credit Voucher Terms

• Store credit vouchers are redeemable exclusively at NBASTORE.COM.PH.

• Vouchers are non-transferable, non-expiring, and cannot be exchanged for cash or used to purchase Gift Cards.

• When redeeming store credit, if your new cart total exceeds the voucher value, the remaining balance can be paid via GCash, Maya, Credit Card, or Cash on Delivery.

Return Guidelines for NBASTORE PH In-Store Purchases

• Any product to be returned for exchange must have been purchased from NBAStore PH Retail Stores.

• Exchange requests due to change of size for items purchased through NBAStore PH Retail Stores are eligible for return within seven (7) calendar days from the date of purchase.

• Requests solely due to change of mind or price will not be entertained. All prices and payments of orders are honored during the time of purchase. Discounts or promotions are applied at checkout or at the time of purchase and are not retroactive.

• A dated sales invoice/receipt must be returned with the product. All merchandise must be returned unused with all designer tags intact and in the condition they were received and in original packaging.

• Should you wish to make a return, visit any of our NBAStore locations along with your product and original Official Receipt. A product replacement will be issued for valid claims at the sole discretion of NBAStore PH.